The Valuation Office is the state property valuation agency. Our core business is the valuation of property for commercial rates.
The Ratepayers Charter sets out the customer care standards you can expect from the Valuation Office.

• answer your call promptly, and give our name when we answer your call
  
• transfer your call to someone who can deal with your query or, where this is not possible we will have someone call you within 2 working days
  

• respond within 10 working days to routine requests for information
  
• send an interim reply within 5 working days on issues requiring detailed consideration. In our reply we will explain the reason for the delay, tell you who is dealing with the matter, and if possible say when a definitive response should be available
  

• our receptionist will arrange for someone to see you promptly
  
• your privacy will be respected, and we will provide private interview room facilities if requested
  
• if we cannot deal with your query immediately we will arrange to have someone contact you within 2 working days.
  

• you will be contacted where possible prior to inspection to arrange an appointment
  
• the valuer will show you identification and provide you with contact details at inspection
  
• the valuer will provide you with an information leaflet, which will provide details of the valuation process, and of your rights of appeal.
• a copy of the valuation report will be provided on request
  

• we will refer your complaint to our Complaints Officer (details overleaf) who will aim to provide a response within 10 working days
• if we need to investigate further you will be informed of the reason for the delay and a date by which you can expect your complaint to be dealt with
• we will record your complaints or comments and use them to review and improve our service
  

Ms. Anne Durkin,
Phone:   01-8171149,
email: anne.durkin@valoff.ie

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